Cancellation Policy
Our office schedules each patient for the appropriate amount of time needed for his/her individual dental needs. Your scheduled time has been reserved specifically for your child and we request 5 business days notice if you need to change or cancel your child’s appointment.
Rescheduling appointments can only be done live with our reception team. We do not accept email, text or phone message cancellations. Broken appointments can be costly and unfair to other children in need of dental care.
As a courtesy we attempt to remind you 1 week in advance and again 2 business days prior to your appointment. We do require verbal confirmation as we will need to go over the preoperative instructions.
If we are unsuccessful at confirming your child’s appointment, it will be cancelled.
When proper notice is not given, you will be asked to prepay the estimated cost of your missed visit in order to reschedule and this amount will remain as a credit on your account.
We make every attempt to remain on schedule. We value your time and will do our best to see your child at his or her appointed time. Remember that each child is an individual and some children may need us to spend a little extra time to make them comfortable. We ask for your patience if this puts us a little behind schedule. Please know that if your child needs extra attention, you can be assured he or she will receive it.
Late arrivals cause schedule delays for those patients who arrive on time for their appointments. We will make every effort to fit a late arrival into our schedule; however, we reserve the right to reschedule if we are unable to see them.